You are automatically registered when you first make an order on HighPass website. A letter with a password to your personal account will be sent to your email address.

To log into your personal account on the website highpass.aero , enter your email and password and get access to the history, current orders and their status.

It is necessary to enter your current email to receive a voucher with the order confirmation code. You need to show it to the airport staff before providing the ordered services.

In case of unsuccessful authorization in HighPass system:

• check if you enter the correct e-mail in the "Email" field;
• you may have automatically registered when you first ordered the service onHighPass website and you already have a personal account registered to your current email;
• use the "Password Recovery" by clicking on the "Forgot password" link, entering the current email and clicking the "Reset" button.

If the issue is not resolved, contact HighPass support by e-mail at support@highpass.aero , or use the contact details on the highpass.aero website in the "Contacts" section.

To purchase a service on HighPass website:

• indicate your route (airports of departure and arrival);
• enter flight data: departure and arrival terminals, flight number, departure and arrival date and time);
• select the necessary services from the list of available ones;
• fill in the passenger/passengers data, as in the document that will be used during the trip, the current email and phone number in the international format;
• enter the payment card details and pay for the order;
• a voucher with an order confirmation code will be sent to your email.

The created order, order history and their status can be viewed in the personal account on the official website - highpass.aero.

You can book the service in advance 364 days before the date of delivery. The minimum booking time depends on the rules of the airport and the service you have chosen.
The rules of booking and provision of services can be found in the description of the service you are interested in.

Booking HighPass services with a mobile device is as easy as with a PC. Go to the mobile version of the official website highpass.aero , or use the HighPass booking module on the official airport website, whose service you want to book.

The history of orders, current orders and their status can be viewed in the personal account in the "Orders" section.

You can order the service for yourself, your family, friends, colleagues or clients. When booking, just enter the data of the passenger who plans to use the service. After receiving an order confirmation email, do not forget to give the voucher to all passengers specified in the order.

When booking a service, specify the current number of people and fill in their names, as in the document that will be used during the trip.

When booking a service, provide the following information:

• last and first name of the passenger/passengers, as in the document that will be used on the trip;
• current email;;
• phone number in international format.

To book a service, simply provide the following flight data:

• airports of departure and arrival;
• departure and arrival terminals;
• flight number;
• departure and arrival date and time.

When ordering a service through HighPass service, you need to immediately pay for the selected services, since payment is part of the ordering process and cannot be made later.

You can pay for the service with your credit/debit cards. To pay for services, fill in the following card details:

• card number — 16 digits on the front side of the card;
• card validity — month and year indicated on the front side of the card;
• name of the cardholder (in Latin letters);
• CVV code — 3 digits on the reverse side of the card. If there are more digits, enter the last 3. If there is no such code on the card, contact the bank that issued the card to clarify the details.

An order confirmation letter with a voucher will be sent to your email. Current orders, the history of orders and their status can be viewed in the personal account in the "Orders" section. We will send you an email with a password to your personal account.

The confirmation of the service ordered with HighPass is available only through a voucher with a QR code sent to your email.

Possible reasons for payment failure are the following:

• there is not enough money on your account or there is a limit on the online payments;
• your payment card has not passed the anti-fraud check*;
• technical reasons.

*Anti-fraud check is a complex system of actions of various banks to detect fraud in the online payment process.
There are several typical reasons why a bank may consider your transaction suspicious and ask for confirmation:

• the payment is not made in the country in which your card was issued;
• your payment card is on the anti-fraud system "black list";
• the payment system blocked the processing of payment cards issued in certain countries, for example some countries in Asia, Africa, Latin America and others, where the maximum number of risks and crimes with payment cards is recorded annually.

If the issue is not resolved, please contact HighPass support by e-mail at , or use the contact details on the highpass.aero website in the "Contacts" section.

We accept:


Payment options depend on the country where the service provider is located.

The confirmation of the service ordered through the HighPass service is only can be made through a voucher with a QR code and a letter confirmation code sent by email. To receive services at the airport, please show the voucher to the airport staff, or tell them the letter code.

A confirmation QR code is a two-dimensional barcode that contains encrypted information about your order.

A voucher with an order confirmation code is automatically sent to your email immediately after payment.

To receive the ordered service, you must show a voucher with a confirmation code to the airport staff or, in some cases, scan it. You can show the voucher either printed or on your smartphone.

If you have not received an email with a voucher after the payment:

• check if you entered the correct email address in your personal account;
• check the “Spam” folder in your email inbox;
• contact HighPass support by email at support@highpass.aero , or use the contact details on the highpass.aero website in the "Contacts" section.

To make any changes, you must cancel an existing order in your account in the "My Orders" section, and make a new one with up-to-date data. A confirmation of order cancellation will be sent to your email.

To change the passenger's data to the data of another person, you must cancel an existing order in your account in the "My Orders" section, and make a new one with up-to-date data. A confirmation of order cancellation will be sent to your email.
In case of a minor typo in the passenger’s name or surname, there is no need to cancel the order. You can contact the airport staff to clarify the information by the contacts provided in your voucher.

To cancel an order in the HighPass service, you must:

• open the "My Orders" section in your personal account;
• click the "Cancel" button;
• confirm the order cancellation.

A confirmation of order cancellation will be sent to your email.

The cancellation period of the current service is subject to the rules of the airport whose service you have booked. The rules for booking and providing services can be found in the description of the service.
Also, for more detailed information, please contact HighPass support by e-mail at support@highpass.aero , or use the contact details on the highpass.aero website in the "Contacts" section.

If the passenger cancels the ordered service for any reason, its cost is returned to the bank card with which the payment was made. The amount of the refund is subject to the rules of the airport whose service you have booked. The rules for booking and providing services can be found in the description of the service.
Refunds usually take up to 14 days, but in any case, it depends on the internal policy of your bank, which can issue refunds up to 30 days from the date of the order cancellation. If the issue is not resolved, please contact the bank that issued your payment card.

Refunds are made only to the bank card with which the payment was made.

The meeting point at the airport, as well as contact details, are indicated on your voucher. You can ask the airport staff who will help you find your way around the place, or call the contacts indicated on the voucher.

In case of technical errors and any other problems while using the HighPass service, please contact HighPass support by e-mail support@highpass.aero , or use the contact details on the highpass.aero website in the "Contacts" section.

To use the HighPass service, you must be connected to the Internet. In order to use the ordered service at the airport, you can show the voucher both in printed form and on your smartphone.