Privacy Policy

HighPass Europe OÜ, company established under the laws of Estonia with registration number 14732451 and legal address at Vahulille 6/2-35, Tallinn, 12015, Estonia (hereinafter referred to as: «HIGHPASS», «we»;, «us»; or «our»;) is committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use published on our website referred to as: «Website»;) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Privacy Policy applies to our online service for the use of the HighPass Service, accessible via our Website (hereinafter referred to as: «HighPass Service»), provided by HIGHPASS (hereinafter referred to as: the «Services»).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Website, HighPass Service and accessing and using the Services, you are accepting and consenting to the practices described in this Policy.

We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable law or our business practices.

Any changes we may make to our Privacy Policy in the future will be posted on this page and, when appropriate and necessary, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Information we may collect from you

We may collect and process the following data about you as a User as defined in the Terms of Use:

Information you give us

We require people who register to HighPass Service to access and use the Services to give us certain contact information and information necessary for provision of our Services.

Depending on the services chosen, you may be asked to provide the following personal identifiable information: your name and family name, number of flight and date and time of arrival, phone number, email address; to identify Users of the Services and to better serve the Users.

If you believe that someone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at We will hold the above information for as long as is necessary in order to provide you with the service on the Website and HighPass Service, deal with any specific issues that you may raise or otherwise as is required by the applicable law.

Information we collect about you

With regard to each of your visits to the Website and access the Services we may automatically collect the following information:

information about your visits, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse- overs), and methods used to browse away from the page; and technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information with regard to the provision of Services we might receive from any other sources.

We may receive information about you from publicly available sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.


The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.

Uses made of the information

We use information held about you in the following ways:

  • to provide you with Services offered through the Website and the HighPass Service;
  • to provide you with information about other services that you request or that we offer which are similar to those that you have already purchased/provided or enquired about;
  • to notify you about changes to our Services;
  • to ensure that content from the Website and HighPass Service is presented in the most effective manner for you and for your computer;
  • to prevent fraud and other prohibited or illegal activities;
  • to protect the rights and safety of our affiliated entities and third parties, as well as our own;
  • to monitor compliance with our Terms of Use;
  • to ensure you receive information relevant to you;
  • to administer the Website and HighPass Service for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow you to participate in interactive features of our Services, when you choose to do so;
  • as part of our efforts to keep the HighPass Service and the Website safe and secure.

1. Disclosure of your information

We do not distribute or share any customer personal information, except as outlined in this Privacy Policy (see below), or as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

We use the information we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, the services we provide, ways we can improve our Services, and send information such as announcements of promotions and events regarding HIGHPASS or our partners.

We may also email you a newsletter and/or updates about the Services or the company. You can easily opt out of receiving these communications by clicking the hyperlink at the bottom of each message, or at any time by contacting us at

We may disclose your personal information to third parties in the following events and with the following persons:

  • With the provider of the services (Airport) that you book via our HighPass Service, for the purpose of performance of such booked services;
  • With Google Analytics (for the purpose of analyzing the visits to our site);
  • if HIGHPASS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and users will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
  • to keep you up-to-date on the latest service announcements, updates, special offers or other information that we think you’d like to hear, either from us, our business partners or third parties.
  • in order to enforce or apply our Terms of Use and any other relevant agreements;
  • or to protect the rights, property, or safety of HIGHPASS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
  • as otherwise outlined in this Privacy Policy.

We will not otherwise provide your personal data to a third party without obtaining your prior consent.

Correcting, Deleting and Updating Your Information

Upon request, we will provide you with information about whether we hold or process any of your personal information, whether on behalf of a third party or otherwise. To request this information, please contact us at

If your personally identifiable information changes, or if you no longer desire our Services, you may correct, update, discontinue the use of our Services or delete it by making the change on our member information page or by emailing our Customer Support at We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may use third-party intermediaries to manage credit card payment processing. These intermediaries are solely links into the distribution chain. They are not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing and shall comply with all applicable data protection laws and regulations as well as terms and security standards as outlined in their own privacy policies at

We use a third-party platform host, who hosts the forms on our site, they do not have any access to the personal information that you submit on our Website.

We may enable the Users the possibility to use the Services to host data and information. We will not review, share, distribute, print, or reference any such data except as provided in this Privacy Policy or Terms of Use for the HighPass Service, or as may be required by law.

We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.

2. Where we store your personal data

The data that we collect will be stored on the cloud based in the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Please note that by visiting and using the Website and HighPass Service, and giving us your personal data, you consent to your personal data being collected, used, processed, disclosed and stored by us, only as described in the Terms of Use and this Privacy Policy.

3. Safeguarding personal data

The communication internally between our servers (e.g. between application server and database) is handled via secure socket layer ("SSL") to provide AE-256 encryption and all information between our servers and your browser is handled via SSL (up to 256-bit encryption, depending upon your browser), providing an industry-standard level of protection for data in- transit.

You should always make sure that your browser can validate the Website’s certificate.

All encrypted data is signed using a message authentication code (MAC) so that the underlying value cannot be modified once encrypted.

We also implement an advanced security method based on dynamic data and encoded session identifications and hosts the Services in a secure server environment using preventive, detective and corrective technology and processes to safeguard information from attackers. Finally, we require unique usernames and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data.

The security of your personal information is important to us. When you enter sensitive information such as credit card number our registration or order forms, we encrypt that information using transport layer security (TLS) technology. We also encrypt any information entered within the Service once users log into their accounts. If you have any questions about security on our Website and HighPass Service, you can contact us at

Any payment transactions will be processed securely by third party payment providers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website and HighPass Service, you are responsible for keeping this password confidential.

Your passwords are stored on our servers in encrypted form using a one-way hashing algorithm.

Please be reminded that you must protect any passwords or other credentials associated with your account for the Services and take full responsibility for any use of the account under your password. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

4. Your rights and access to information

You may ask us not to process your personal data for a particular purpose, or to access such information, by contacting us at Please note, however, that you shall remain liable for any fees or costs incurred at the time of the withdrawal of your consent to process your personal data.

The Website may, from time to time, contain links to other third party websites.

If you follow a link to any of these websites, please note that these websites have their own privacy policies (including, as the case may be, landing pages of other HighPass products or services; i.e. other than HighPass Service) and that we do not accept any responsibility or liability in respect of these policies.

Please check these policies before you submit any personal data to these websites.

5. Information about our use of cookies

Our Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the Website and HighPass Service. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website and HighPass Service when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to the Website and HighPass Service. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Cookie Type Purpose Expiry
.AspNet. Application Cookie HTTP Cookie Using for user authentication 14 days
__Request Verification Token HTTP Cookie Using for CSRF attack prevention Session

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

6. Opt-Out Statement

We offer you a means to choose how we may use the information you provide. If, at any time after registering for information or ordering the Services, you change your mind about receiving certain email communications from us or about sharing personal information with third parties, unsubscribe from such promotional emails by clicking the link provided at the bottom of each of such email (or send us a request to opt-out from receiving promotional emails or from having your personal information shared with third parties; you can send your request to

7. Social Media Widgets

Our Website and HighPass Service may include Social Media Features, such as the Facebook button and Widgets, such as the Share this button or an interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

8. Additional Information

Questions regarding this Privacy Policy or the security practices of the Services should be directed at e-mail address

9. Contact Information

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may contact us at: