Terms of services use

TERMS OF USE AND CANCELLATION POLICY

 VIP Service "VIP Lounge"

Orders for providing services in the VIP lounge are accepted in advance, but not later than 2 hours before the departure or arrival of the aircraft in the case of an international flight, and no later than 1 hour before the departure or arrival of the flight in case of a domestic flight.

The passenger must arrive at the VIP lounge no later than 1 hour and 20 minutes before the departure of the aircraft according the schedule.

VIP lounge services include the following:

- consulting on the air transportation rules;

- access to the VIP lounge and free parking during staying in the VIP lounge;

- organization of the check-in and passenger passing all types of control, established by law;

- baggage labeling with a special "VIP" tag;

- passenger's stay in the VIP lounge during waiting time for boarding;

- access to the Internet through WI-FI;

- an opportunity to print, to scan and to copy documents;

- cold or/and hot drinks;

- delivery to/from the aircraft with individual transport;

- taxi ordering;

- baggage wrapping (extra charge);

- restaurant service (extra charge).

 Cancellation Policy

Cancellation of the order and denial of service on the initiative of the International Airport of Zaporozhye:

International Airport of Zaporozhye may cancel the ordered services due to force majeure circumstances. In this case, the passenger receives a refund in full;

International airport of Zaporozhye has the right to deny service to the passenger, in case of his arrival later than the time specified in the terms of use of the relevant services. In this case, 50% of the funds for VIP service are reduced.

International airport of Zaporozhye has the right to deny service to the passenger, who is in a state of alcohol, narcotic or other intoxication or violates public order. In such a case, if the service was actually provided in full or in part, the passenger does not receive a refund.

 Cancellation of the order and refusal of service on the initiative of the passenger:

If the passenger canceled the order and refused to receive services less than 2 hours prior to the time of provision of VIP lounge the funds are returned to the passenger with the retention of 50% of the cost of ordered services;

If the passenger canceled the order and refused to receive services less than 1 hour prior to the time of provision of VIP lounge, the passenger is charged 100% of the cost of the ordered services.

 Additional conditions

In case of flight delay, forced change of the route or cancellation of the flight, or if the airline denied the passenger transportation services for any reason, but the service has been actually provided in part or in full, the passenger does not receive a refund.