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RULES FOR USE OF SERVICES

VIP service

Orders for service in the VIP Terminal are accepted in advance, but no later than 3 hours before the departure or arrival of the flight.

The VIP Lounge serves passengers who arrive and depart on domestic and international flights.

The passenger must arrive at the VIP Lounge not later than 30 minutes before the end of the check-in time established by the airline's rules.

The service include:

Departure:

- A place for short-term parking (during service);

- Assistance with luggage;

- Comfortable waiting hall for passengers;

- Individual border and customs control point;

- Individual passenger and baggage check-in, delivery of baggage to the aircraft;

- Escort of the Passenger to the aircraft by the personal assistant on a separate transport;

- Free Wi-Fi;

- Telephone, fax, copier, TV;

- Payment terminal;

Arrival:

- Individual meeting of Passengers at the aircraft;

- Delivery of Passengers by separate transport to the VIP Terminal;

- Checking baggage at the aircraft;

- Separate border and customs control point;

- Loading luggage into the Passenger's car;

- Comfortable waiting room for the greeters;

- Free Wi-Fi;

- Telephone, fax, copier, TV;

- Payment terminal;

Business Lounge "CIP Lounge"

The CIP Lounge for passengers on international flights is located on the 3rd floor of the Main Terminal in the departure hall for international flights.

The CIP Lounge for passengers on domestic flights is located on the 3rd floor of the Main Terminal in the departure hall for domestic flights.

Passengers should pass check-in, aviation security control and, in the case of international flight, customs and passport control.

The CIP Lounge includes the following services:

- Period of stay in the CIP Lounge - 3 hours;

- Wi-Fi;

- Food and drinks according to the assortment: hot drinks, soft drinks, alcoholic drinks, pastries, fruits;

- Possibility to print, scan and copy documents.

CANCELLATION POLICY

Cancellation of the reservation by the Company:

Company may cancel reservation due to force majeure circumstances, in this case, the passenger will get full refund of costs.

Company has the right to refuse to the passenger in case of arriving later than the time specified in the rules for using the relevant services.

Company has the right to refuse to the passenger due to alcohol intoxication or in case of violation of public order. The costs will not be refunded, if the service was actually provided, partly or fully.

Cancellation of the reservation by passenger:

If the passenger canceled the reservation of services less than 3 hour prior mentioned time, the costs will not be refunded.

Additional conditions:

In case of delay, flight diversion or cancellation or the Airline refused the passenger for transportation for any reason, but the service was actually provided fully or partly, the costs will not be refunded.