მომსახურების გამოყენების პირობები

TERMS OF USE AND CANCELLATION POLICY

VIP Service

Orders for providing services in the VIP Terminal are accepted in advance, but not later than 2 hours before the departure or arrival of the aircraft in the case of an international flight, and no later than 1 hour before the departure or arrival of the flight in case of a domestic flight.

The passenger must arrive at the VIP Terminal no later than 30 minutes before the check-in close-out time set by the airline rules.

VIP Terminal services include the following:

- consulting on the air transportation rules;

- access to the VIP Terminal and free parking for 24 hours;

- passenger and baggage check-in;

- baggage labeling with a special "VIP" tag;

- passenger's stay in the VIP Terminal waiting hall for 3 hours;

- food and beverage: special meals;

- passing through all types of control in the VIP Terminal;

- delivery to/from the aircraft with individual transport;

- taxi ordering;

- conference room (extra charge);

- baggage wrapping (extra charge);

- restaurant service (extra charge).

Business Lounge

Business lounge is located at the Terminal A, in the departure hall of international flights. The business lounge provides serves passengers departing to international destinations, having been checked-in, passed air security, customs and passport control.

Services provided in the business lounge include the following:

- passenger's stay in the business lounge for 3 hours;

- access to the Internet through Wi-Fi;

- food and beverage: special meals;

- documents printing, scanning and copying;

- consulting on the air transportation rules;

- restaurant service (extra charge).

Meet & Greet

Servicing passengers who have ordered the “Meet & Greet” service for departure envisages the provision of services for arrangement of passing the check-in procedures accompanied by the assigned airport employee: meeting and providing assistance with baggage, check-in, and escorting the passenger to departure hall or business lounge in accordance with the list of services ordered.

The passenger is escorted to the business lounge in the following cases:

- in case of purchase of a voucher for service in the business lounge; 

- based on a voucher provided by the airline;

- if the passenger wished to purchase this service on place.

The order of the "Meet & Greet" service is accepted in advance, but not later than 2 hours before the time of departure or arrival of the flight according to the schedule.

The passenger must arrive at Terminal A no later than 1 hour 20 minutes before scheduled departure.

In case a passenger arrives later than the specified time, namely, later than 1 hour 20 minutes before scheduled departure, the passenger may be denied service.

Servicing of passengers who ordered the "Meet & Greet" service for arrival involves providing services for arrangement of passing the necessary procedures accompanied by the assigned airport employee, meeting and assistance with baggage, as well as escort to the exit from the terminal or to the car.

Service of passengers who ordered the "Meet & Greet" service for arrival with a transfer to the city additionally provides for: car order, coordination of the meeting time of the passenger and his destination, as well as the escort to the car.

Cancellation Policy

Cancellation of the order and denial of service on the initiative of New Systems AM LLC:

New Systems AM LLC may cancel the ordered services due to force majeure circumstances. In this case, the passenger receives a refund in full;

New Systems AM LLC has the right to deny service to the passenger, in case of his arrival later than the time specified in the terms of use of the relevant services. In this case, the money paid for the “VIP service” and/or “Meet and Greet” services is returned to the passenger with the retention of 100% of the cost of the ordered services;

New Systems AM LLC has the right to deny service to the passenger, who is in a state of alcohol, narcotic or other intoxication or violates public order. In such a case, if the service was actually provided in full or in part, the passenger does not receive a refund.

Cancellation of the order and refusal of service on the initiative of the passenger:

If the passenger canceled the order and refused to receive services less than 2 hours prior to the time of provision of "VIP service" and/or "Meet and Greet" service, the funds are returned to the passenger with the retention of 100% of the cost of ordered services;

Additional conditions:

In case of flight delay, forced change of the route or cancellation of the flight, or if the airline denied the passenger transportation services for any reason, but the service has been actually provided in part or in full, the passenger does not receive a refund.